REFUND & CANCELLATION POLICY

All payments made on Jupiter's Ultima are final and non-cancellable once initiated. This policy exists because:

• Instant Digital Delivery: Predictions are generated and delivered immediately upon successful payment confirmation
• No Physical Goods: We deal exclusively in digital services that cannot be "returned"
• Immediate Resource Allocation: Our systems immediately process your request using computational resources
• Irreversible Transactions: Payment gateways do not allow us to "undo" a completed transaction

By clicking "Pay" and completing the transaction, you explicitly acknowledge and agree that you forfeit any right to cancel the transaction after payment confirmation.

Please double-check your question, selected number, and service type before proceeding with payment.

Once a prediction has been successfully delivered to you, no refunds will be issued for any reason. This includes, but is not limited to:

• Dissatisfaction with the prediction outcome (e.g., you received a "NO" but wanted a "YES")
• Disagreement with the astrological interpretation
• The prediction did not come true or match reality (astrology is probabilistic, not guaranteed)
• You changed your mind after receiving the answer
• You asked the wrong question or entered incorrect information
• Emotional response to the prediction

In the rare event that your payment is successfully processed but you do not receive your prediction (due to technical errors, server issues, or any other reason), we offer the following guaranteed resolutions:

Note: These options apply ONLY when the payment was successful but the prediction was not delivered due to our system error. They do not apply if you received the prediction but are dissatisfied with the content.

When Emailing, Please Include:

• Transaction ID / Order ID (from Razorpay or your payment confirmation email)
• Date and time of payment
• The exact question you asked
• Your selected horary number (1-249)
• Email address used during the transaction (if available)
• Screenshot of payment confirmation (Must)

If you accidentally make multiple payments for the same service:

• Contact us immediately at support@jupiterultima.online with proof of both transactions
• We will verify the duplicate charges with Razorpay
• Once verified, we will issue a full refund for the duplicate transaction(s)
• Refunds for duplicates are typically processed within 5-7 business days

Note: Duplicate refunds are processed only after we confirm that both payments were for the same user and same service.

If you believe your payment method was used without your authorization:

1. Contact your bank/payment provider immediately to report the unauthorized charge
2. Email us at support@jupiterultima.online with details of the transaction
3. We will cooperate fully with any investigation and provide transaction details to verify legitimacy
4. Upon confirmation of unauthorized use, we will issue a full refund

When a refund is approved (under the eligible circumstances above):

• Initial Review: Within 24-48 hours of receiving your request
• Refund Processing: 5-10 business days after approval
• Payment Method: Refund will be issued to the original payment method used
• Notification: You will receive email confirmation once the refund is processed

* Actual time may vary depending on your bank/payment provider

We're here to help – just email us if something goes wrong